Moxa Technologies EtherDevice Manuel d'utilisateur Page 122

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MOXA EtherDevice Server User’s Manual
B-4
Return Procedure
For product repair, exchange, or refund, the customer must:
Provide evidence of original purchase.
Obtain a Product Return Agreement (PRA) from the sales representative or dealer.
Fill out the Problem Report Form (PRF). Include as much detail as possible for a
shorter product repair time.
Carefully pack the product in an anti-static package, and send it, pre-paid, to the dealer.
The PRA should be visible on the outside of the package, and include a description of
the problem, along with the return address and telephone number of a technical contact.
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