Moxa Technologies E Series Manuel d'utilisateur télécharger pdf (Page 47)

ioLogik R2140 User’s Manual Service Information

Product Return Procedure

For product repair, exchange, or refund, the customer must complete each of the following:

z Provide evidence of original purchase.

z Obtain a Product Return Agreement (PRA) from the sales representative or dealer.

z Fill out the Problem Report Form (PRF) with as much detail as possible to minimize repair

time.

z Carefully pack the product in an anti-static package and send it, pre-paid, to the dealer. The

PRA should be visible on the outside of the package and should include a description of the

problem along with the return address and telephone number.

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Moxa Technologies E Series Manuel d'utilisateur Page 47