Moxa Technologies Moxa Smartio C168H Manuel d'utilisateur télécharger pdf (Page 84)

Return Procedure

For product repair, exchange, or refund, the customer must:

v Provide evidence of original purchase

v Obtain a Product Return Agreement (PRA) from the sales representative or dealer

v Fill out the Problem Report Form (PRF), including as much detail as possible for a shorter product

repair time.

v Carefully pack the product in an anti-static package, and send it, pre-paid, to the dealer. The PRA

should show on the outside of the package, and include a description of the problem, along with the

return address and telephone number of a technical contact.

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Moxa Technologies Moxa Smartio C168H Manuel d'utilisateur Page 84